Compliance Administrator wanted for a fun, friendly, expanding company in Bishop’s Stortford!
The company are very ambitious and have been constantly expanding over the last 10 years, with progression being a key part of their recruitment philosophy.
This is a varied role, working as part of the Technical Support & Delivery team, providing operational support by ensuring ticket compliance meets their standards, and assisting with regular operations and forecast reporting. This includes:
Being first point of contact for internal issues and non-technical queries
Managing the department support mailbox
Logging customer issues for further evaluation
Issuing device return instructions to customers
Assessing the workload of the repair engineers and assist in the distribution of their tasks
Assisting with the compilation of customer repair quotations and invoicing
Reviewing ticket administration carried out by repair engineers to ensure accurate data is captured
Updating and maintaining customer licence asset register
Updating and maintaining customer warranty log
Assisting with purchasing of devices, accessories and parts stock
Ensuring inbound goods are processed correctly within the system
Ensuring any stock moves are captured correctly within the system
Compiling and distributing weekly helpdesk repair and orders reporting
Compiling and distributing weekly forecasting reports
Assisting with department month-end reporting
The type of person they are looking for is somebody with:
A good attitude and personality
The ability to prioritise and plan your own workload
Calm under pressure
A willingness to learn (very important!)
Strong admin skills
Excel OR Google Sheets (intermediate level)
This is a real career opportunity and they will be hiring based on potential as well as experience! Training & personal development is also a big part of this role, so someone with a good work ethic looking to progress would be perfect.
In return, my client will be offering a basic salary of £18,000 - £22,000!
Apply today for more information!