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Patient Services Task Team Co-ordinator

Job Category:
Administration
Job Type:
Temporary
Area:
Harlow
Location:
Harlow
Salary:
£7.83 to £8.97 per hour
Posted:
20/06/2019
Recruiter:
The Dove Partnership
Job Ref:
8427

My client is looking for a strong administrator to join their team to manage enquiries relating to deliveries for patients. This role is a temp role to begin with, but with the view of going permanent in the near future. You will have to ensure an efficient and high-quality customer service is provided. 


You will be accountable for calling patients to confirm delivery dates and details. You will be responsible for updating their in-house database and resolve any issues where necessary. 


THE ROLE:
*Answer calls promptly and professionally
*Hold a pre-delivery call with patients
*Calculate when deliveries are due
*Process cancelled orders
*Liaise with other teams to resolve any issues
*Re-arrange failed deliveries
*Deal with customer complaints
*Make accurate notes and reports and adverse reactions
*Manage patient records


To hear more please contact Roxane @ The Dove today.

Contact Details:
The Dove Partnership
Tel: 01279 654443
Contact: Roxanne Elkins
Email:

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